How do I use NeuroFlow?

After registering for NeuroFlow, simply log into the NeuroFlow mobile app or neuroflowlive.com using your email and password to access assignments, activities, and crisis resources! Your provider or organization may assign you activities to complete. These activities can come in different forms but are all helpful in giving you resources to stay on track with your mental health goals. Additionally, you’ll be prompted to record your mood and sleep on a regular basis.

If you’re having trouble, you can always access “Support Topics” on the platform or contact support@neuroflow.com. Contact support daily 9 am-7 pm EST.

Why should I use NeuroFlow?

NeuroFlow is an effective tool giving your provider insight into your mental health and how it fits into the picture of treating you as “the whole person.” Mental health affects many aspects of our lives, and your provider or organization has given you access to a free resource, the NeuroFlow app, for taking control of your total health, both mentally and physically!

How will my provider or organization use NeuroFlow?

You will be assigned activities or assessments that your provider or organization would like you to complete to support your holistic health.

Can I choose not to share things in the app?

There are some activities you have the option to keep private, such as journal entries. However, NeuroFlow is a tool to help providers and organizations best support you and your healthcare, so most information is made available to your provider, organization, or insurer.

Does the NeuroFlow app protect my private information?

Yes! NeuroFlow is a fully HIPAA-compliant platform and puts several measures in place to protect patient health information.

Do I have to pay for NeuroFlow?

No—downloading the NeuroFlow app or accessing the website is completely free!

Can I choose to stop using NeuroFlow?

NeuroFlow is designed to be a beneficial resource for you, and because your provider has asked you to complete assessments and activities through NeuroFlow, it is likely important to them. However, NeuroFlow is voluntary and you may choose to stop using NeuroFlow.

How do I un-enroll in NeuroFlow?

To un-enroll in NeuroFlow, contact your provider and they will remove you from their system.

What if I don’t have a smartphone?

If you don’t have a smartphone, you can still access the same great benefits of the NeuroFlow app through our web platform.