What information we collect and how we use it
Information we collect — When you browse redefinehealthcare.com for example, and do not interact with the site for any online service or product from Redefine Healthcare, you browse anonymously. Information that identifies you personally–such as your name, address, phone number and email address–is not collected as you browse.
When you create an account to become a registered user on our sites, or choose to interact with us in other ways, such as subscribing to Redefine Healthcare publications, purchasing an Redefine Healthcare product, applying for Redefine Healthcare membership, participating in online surveys, submitting questions or comments or requesting information or materials, we will collect certain personal information from you. The type will vary but may include name, address, phone number, birth date, billing and delivery information, email address, credit card information and other demographic information. We do not collect Social Security numbers via any Redefine Healthcare website. The product or service that you seek will determine the personal information collected.
How we use personal information — Once collected, we may use your personal information for the following purposes:
- Register you for programs and services you have requested
- Process, fulfill and follow up on your orders or membership application
- Provide access to journal content
- Answer your emails or on-line requests
- Send information you request
- Ensure Redefine Healthcare sites are relevant to your needs
- Deliver Redefine Healthcare services such as newsletters, meetings or events
- Recommend content that suits you
- Alert you when fresh content is posted or released
You can manage your account, limit alerts or opt-out of some or all future communications. All e-mail communications contain an “unsubscribe” option in case you want to discontinue the communication at any time. Contact us via the phone number or contact form on our website at any time to:
- See what data we have about you, if any;
- Change/correct any data we have about you;
- Ask us to delete any data we have about you; and/or
- Opt out of some or all future communications from us.
When we hire vendors to deliver emails to you on our behalf, they are under agreement and limited from using your email address and other personal information for any other purpose.
How to opt out of email — To opt out of future emails and newsletters, click the “unsubscribe” link at the bottom of any email or e-newsletter from Redefine Healthcare. You also can call Redefine Healthcare at (877) 710-9324.
With whom we may share information — Redefine Healthcare may share personal information (except your email address) with our business partners in order to provide them an opportunity to offer products or services that may be of interest to you. Redefine Healthcare also occasionally hires other companies to provide limited services on our behalf including, but not limited to, processing credit card transactions, packaging, mailing and delivering purchases, answering customer questions about products or services, consulting services, data modeling, session monitoring and website analytics, printing, sending postal mail and processing membership and event registration. We will only provide those companies the information they need to deliver the service. They are prohibited from using that information for any other purpose. Except as described in this section, third parties may not collect personally identifiable information about your online activities over time or across different Web sites when you use our web sites.
Tracking activity on our website — We track how our sites are used by both anonymous visitors and registered users who interact with the site. One way we track is by using “cookies.” A cookie is a small file or string of text on the site user’s computer that is used to aid Web navigation. Two types of cookies are commonly used. A session cookie is created by a website when that website is accessed; that type of cookie is automatically deleted by closing the Web browser. A persistent cookie is a cookie that is stored on the hard drive of the user’s computer for a period of time chosen by the website that set the cookie, usually for a number of years, unless the user deletes it manually. This policy distinguishes between short-lived cookies and long-lasting cookies. Short-lived cookies include all session cookies and those persistent cookies that are set to be stored for no more than one week. Redefine Healthcare-related websites may at times require users to accept short-lived cookies in order for the websites to function properly. Long-lasting cookies may be used on the site to track visitor practices to help determine which site features and services are most important and guide editorial direction. Other long-lasting cookies may make it possible for the user to access the site without requiring entry of a user name or password, allow the user to view different restricted areas of the site without reregistering, allow the user to personalize the site for future use and provide other features and benefits. Users who do not desire the functionality created by the long-lasting cookie can disable the long-lasting cookie function, either by indicating when asked that they do not wish to have a long-lasting cookie created or by disabling the long-lasting cookie function on their Web browser. Individuals can opt out of long-lasting cookie functions at any time. We also collect unique device identifiers and geolocation data related to devices that access the site, for use in analyzing visitor’s practices and preferences.
Children under 13 — We do not knowingly solicit data online from or market online to children under the age of 13.
Information security — Redefine Healthcare implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to our employees and Redefine Healthcare’s business partners who may need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
No guarantee — Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, Redefine Healthcare cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services. Email messages sent to or from a website may not be secure. Confidential information should not be sent by e-mail. Site visitors sending e-mail accept the risk that a third party may intercept e-mail messages.
Linking to other Internet sites
You should be aware that other Internet sites that link to Redefine Healthcare sites or to an Redefine Healthcare email may contain privacy provisions that differ from these. To ensure your privacy is protected, we recommend that you review the privacy statements of other Internet sites you visit.
How you can access and change information
If you are a registered user of a Redefine Healthcare website, subscriber to Redefine Healthcare publications, purchaser of Redefine Healthcare products or an Redefine Healthcare member, you may review and update or correct your information online or by contacting Redefine Healthcare at (877) 710-9324.
Last Updated: September 2016